Question 1

How do I sign up for membership?

Accepted Answer

To sign up: 1) Click 'Sign Up' in the menu, 2) agree to the terms of service and privacy policy, 3) fill out the registration form. Once registered, you'll have immediate free access to our services.

Question 2

What are the different membership levels?

Accepted Answer

We offer four membership levels: General Member (automatically assigned upon registration), VIP Member (available to customers with at least one purchase), VIP Shakalaka App Member (for app users), and BIZ Business Member (for verified fashion-related business license holders).

Question 3

How does the ordering system work?

Accepted Answer

We use a zero-inventory model, meaning we place orders with manufacturers only after your payment is confirmed. This helps us keep prices low. On average, orders are processed within 3–4 business days.

Question 4

What payment methods are available?

Accepted Answer

Domestic: Bank transfer and credit cards. International: PayPal, Alipay, UnionPay, WeChat Pay QR. High-value purchases may require verification calls.

Question 5

What are domestic shipping options?

Accepted Answer

Free shipping on orders over 50,000 KRW (excluding Jeju and remote areas). Carrier: CJ Express. Cost: 3,000-6,000 KRW for remote areas. Duration: Average 3-7 days.

Question 6

How does international shipping work?

Accepted Answer

Use any Korean postal code during checkout and specify 'Overseas shipping' in delivery notes with format: Country > Zip code > Detailed Address > City > State. Payment via PayPal or UnionPay. We use Korea Post EMS for tracking.

Question 7

What is your return policy?

Accepted Answer

Returns are accepted within 7 days of delivery. If the item differs from its description, returns are accepted within 3 months. Non-returnable items include sale/promotional items, knitwear/silk/linen materials, white/ivory colored clothing, and custom-made products.

Question 8

What is Business Membership?

Accepted Answer

Business Membership is for verified fashion-related businesses with an official business license. It provides access to wholesale pricing, early access to collections, influencer collaboration opportunities, and comprehensive support through our global distribution network.

Question 9

How can I contact customer service?

Accepted Answer

KakaoTalk: @샤카라카SHAKALAKA (preferred method), Email: sklk.project@gmail.com, Phone: 010-5940-8855 (text only). Response times: KakaoTalk within 24 hours, Email within 24-48 hours, English support available.

Your Questions, Our Answers

Your Questions, Our Answers

Your Questions, Our Answers

Simplified and Seamless K-Fashion Sourcing.

Simplified and Seamless K-Fashion Sourcing.

Simplified and Seamless K-Fashion Sourcing.

FAQ

FAQ

FAQ

Membership

Membership

Membership

How do I sign up for membership?

How do I sign up for membership?

How do I sign up for membership?

What are the different membership levels?

What are the different membership levels?

What are the different membership levels?

How do reward points work?

How do reward points work?

How do reward points work?

Orders & Payment

Orders & Payment

Orders & Payment

How does the ordering system work?

How does the ordering system work?

How does the ordering system work?

What items cannot be exchanged or returned?

What items cannot be exchanged or returned?

What items cannot be exchanged or returned?

How do I place an order?

How do I place an order?

How do I place an order?

What payment methods are available?

What payment methods are available?

What payment methods are available?

Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

What is your return policy?

What is your return policy?

What is your return policy?

What is the process for returns and exchanges?

What is the process for returns and exchanges?

What is the process for returns and exchanges?

What are the return costs?

What are the return costs?

What are the return costs?

Shipping

Shipping

Shipping

What are domestic shipping options?

What are domestic shipping options?

What are domestic shipping options?

How does international shipping work?

How does international shipping work?

How does international shipping work?

What should international customers know?

What should international customers know?

What should international customers know?

Business Membership

Business Membership

Business Membership

What is Business Membership?

What is Business Membership?

What is Business Membership?

What services do you provide to business members?

What services do you provide to business members?

What services do you provide to business members?

How can I become a business partner?

How can I become a business partner?

How can I become a business partner?

Customer Support

Customer Support

Customer Support

How can I contact customer service?

How can I contact customer service?

How can I contact customer service?

What should I do for website or app issues?uld I do for website or app issues?

What should I do for website or app issues?uld I do for website or app issues?